Customer Help

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FAQ

General Inquiry

How can I obtain a bike that my local dealer doesn't have in-stock?

If none of the local dealers have the bike in stock, they can always order it from us provided we still have it available. Please note, we do not engage in direct to consumer sales - all Breezer sales must go through an authorized Breezer dealer.

What size bike should I buy?

The best way to determine your correct bike size is to have an authorized Breezer dealer fit you in person. They will take the measurements necessary to determine your requirements for top tube length, seat tube length, and saddle height as well as other factors such as stem length and angle, crank length, and saddle fore/aft positioning...all of which can be, and often are, different for each individual independent of height.

Do you offer customized bikes from the factory?

We do not offer factory customization options for Breezer bikes at this time. The bikes are produced with the colors and specification as they appear on our website and are shipped to dealers as noted. Often, your local authorized Breezer dealer can help to meet your custom parts requests, but we cannot accommodate color or parts swap requests directly from the factory.

Can I purchase a previous model year bike?

Sometimes previous model year bikes are available for a short time - your local authorized Breezer dealer is your best resource to help verify availability.

How do I obtain information about my bike if it's not on your website?

We are happy to help you identify legacy Breezer models. Please first try the comprehensive bicycle information website www.bikepedia.com - often your Breezer information can be found quickly there. If not, you are welcome to send an e-mail to info@advancedsporst.eu and we will work to provide this information as quickly as possible.

What current model year bike is most like my old bike?

Your local authorized Breezer dealer will be happy to help you select a new Breezer model comparable to the one you've enjoyed in the past. You can find the Breezer dealer closest to you by using our dealer locator.

Can I sell or trade my bike to you for a new one?

We do not have a trade-in program at this time and we do not engage in direct to consumer sales - all Breezer sales must go through an authorized Breezer dealer.

What's the current value of my Breezer bike?

Your used Breezer's value is best determined in person by your local authorized Breezer dealer - they are an excellent resource for a professional used bike estimate. Some dealers even engage in used bike sales/trade-in programs themselves.

Your Bike

Warranty

Click here to view our warranty.

Owner's Manual

Click here to view our owner's manual.

Register Your Bike

While it is no longer necessary to register your product, we have created an easy way for you to do via this online form. We also recommend that you always keep your bill of sale as our warranty extends only to the original owner. Please see warranty policy below for more details.

Recall

Click here to view recalls.

Declaration of Conformity

Click here to view Declaration of Conformity.

Service and Warranty

Do you offer touch-up paint for my bike?

We do not currently stock touch up paint - we recommend visiting a hobby shop, paint store, or auto supply store, as they often have touch up paint that will match the finish on your frame. Please note, if the paint on your frame has been chipped down to the metal, it is advised to apply lacquer-based or enamel-based white primer first as this will help adherence. Let the primer cure for at least a day before adding the color touch-up paint.

Do you offer factory decals for my bike?

We do not currently stock decal sets for repainting Breezers, but receive enough requests for them that we hope to have them made available in the future.

Do you have instructions so that I can build my bike myself?

All Breezer bikes are required to be assembled by an authorized Breezer dealer or professional bicycle shop. The importance of professional assembly cannot be overstated, and our warranty policy only covers Breezers that have met this requirement. Please note, your original cardboard bike box states that your new Breezer must be assembled by an authorized Breezer dealer, but we understand some areas do not have a Breezer dealer close by. In these cases, assembly by a professional bicycle shop will meet this warranty policy requirement.

I want to upgrade my parts, do you have compatibility details?

For technical repair or service, we suggest that you visit your local authorized Breezer dealer or local professional bike shop. Their knowledge and expertise will help you confirm that you are safely buying the correct replacement parts, and they will be more than happy to help source, sell, and even install exactly what you are looking for.

Some of my bike parts aren't working does that qualify me for a warranty claim?

The Breezer warranty policy extends coverage on all original parts on the bicycle excluding paint, decals, tires, tubes, chains and other wear and tear items for up to one year from the date of purchase. Suspension forks and rear shocks are covered by the stated warranty of their original manufacturers. Please note, all warranty repair, replacement, or service must be handled by an authorized Breezer dealer, preferably the dealer you purchased your Breezer from - we do not service warranty claims direct with consumers. If an authorized Breezer dealer is not available to you, please visit your local professional bicycle shop for assistance as we are open to working with any bike shop willing to help you through the potential claim. You must have a copy of your receipt or invoice that proves you are the original owner of the Breezer product purchased from an authorized Breezer dealer. For further reference please see our warranty policy posted on manuals which details exactly what is covered on your Breezer product.

My frame is broken, does that qualify me for a warranty claim?

All potential warranty service must be handled through an Authorized Breezer Dealer - we do not service warranty claims direct with consumers. If an authorized Breezer dealer is not available to you, please visit your local professional bicycle shop for assistance as we are open to working with any bike shop willing to help you through the potential claim. The dealer will inspect the frame and make the initial judgment on whether or not the damage is due to a defect in materials or workmanship. If their opinion is that the failure is a manufacturing defect, they will contact our Technical Service department for further instructions. Please note labor charges for stripping or re-assembling your bike are not covered under warranty, and you must provide proof of purchase as the original owner. For further reference and additional details please see our warranty policy posted on manuals

Get in touch

Have questions about your bike, or a general enquiry?